Check out our Removals FAQs about move, it will help you get answer for your moving related queries.

We’re happy to inform you that all these questions are asked by our customers on Kroos Logistics’ Google business profile.

Now to make it easier for website visitors, our experts replied it in simple language that anyone can understand.

1) Is it possible to have a forecast of the time you will spend on the job? OR Maybe a park ball estimate?

To give you an estimate I will need a list of your items(accurate) including smalls, outside items and shed/garage.

2) Do you charge the exact time spent?

Yes, we do charge the exact time spent. Meaning that we don’t charge any quarterly increase. If we spend 3h15 min, we won’t charge 3h30 min.

3) Do you have protection for furniture and all the tools necessary for the move?

Yes, all the necessary protection: Quilted blankets, pads, boxes, bubble wrapped. All of our trucks are set up with trolleys, dollies, toolbox abs all the moving gears required by professionals.

4) Do you have insurance?

Yes, we have insurance for your furniture, for the truck and for public liability too.

5) How do I know which truck to choose?

We have different size of trucks, depending on your move. In the quotation that will be sent to you, everything will be explained.
If any doubt, the best is to ask our operation team and they can advise you which truck to choose.

6) Do you travel everywhere in Perth? And do you charge depot to depot?

We go everywhere in Perth and 600 km around Perth too. However, for the country move, we give a flat rate. For Perth metro move, we give an hourly rate and charge house to house.

7) I see you are situated north of the river are there any hidden transport/petrol costs to do a move nor in Joondalup?

No hidden fees: we charge house to house, please give us a call to discuss.

8) I don’t know how many removalists I need? Do I need two or three guys?

For safety and efficiency reasons: for any move bigger than 50 cubic meters, with pick up or delivery upstairs or with any heavy items ( > 100 kg ) we allocate 3 removalists.( additional mover + $30 per hour ).
The FINAL bill will be the same, the move will be processed faster then. Please get in touch with our operations team for any advice.

9) Do you do country move and deliver outside Perth?

Yes, we do. We go from Geraldton to Albany and anywhere in between.
For this kind of operations, we give a flat rate, meaning that we will need some information and details about your move you in order to give you the right price.

10) How many days in advance shall we book you in?

The earlier, the better. We are usually fully booked for one to two weeks .
However just have a chat with our operation team to discuss.

11) Can we start at 10 am?

We unfortunately can’t give fix starting  time as we have numerous jobs with different trucks during the day.
It depends of the location too.
If first job on the morning we start between 7 and 8 am OR otherwise a 3 hours timeframe is given with a better ETA a few hours before.
But we can’t give any time estimation before the day of the move as we do our schedule the day before.

Have any other Removals FAQs?

Don’t find the answers for your removals FAQs OR storage, logistics queries. Feel free to contact our removals experts. OR Ask A Question on our Google Business Profile.