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Privacy Policy
HomePrivacy Policy

Privacy Policy

At Kroos Logistics (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (https://kroos.com.au/) or sharing your information with us, you agree to the terms below.

 

1. Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number and postal address;
  • Booking details, service requests and other information you submit through contact forms or quotation requests;
  • Payment or billing details, if required for a specific service;
  • IP address and browser information
  • Other information you choose to provide.

We may also automatically collect information when you use our Site, such as:

  • Device and browser information;
  • Your IP address;
  • Usage data (pages visited, time spent on the Site, click behaviour);
  • Cookies and similar tracking technologies.

 

2. How We Collect Information

We gather your data through:

  • Online bookings and quote requests
  • Website forms and contact submissions
  • Phone or email interactions
  • Tracking tools and analytics for website usage


3. Why We Use It

We use your information to:

  • Providing and managing the services you request
  • Communicate about your bookings or inquiries
  • Improve our website and customer experience
  • Send service updates or promotions (only if you subscribe)
  • Meet legal or compliance obligations

 

4. Who We Share It With

We don’t sell your data. We only share it with:

  • Secure payment gateways for processing fees
  • Website or tech support partners
  • Advertising and analytics platforms (like Google or Meta)
  • Every third party we work with is expected to handle your data securely and lawfully.

 

5. Cookies & Tracking

We use cookies and similar technologies to improve and customise your site experience, analyse site usage and support marketing activities. You can manage cookie preferences through your browser settings, but some site features may not function correctly without cookies.

 

6. Data Security

We use both tech-based and manual processes to secure your data. While no system is 100% bulletproof, we work continuously to guard against unauthorised access or misuse.

7. Your Rights

Under the APPs, you may:

  • Request access to your personal information
  • Request corrections to outdated or incorrect details
  • Withdraw consent or opt out of communications

To do this, simply contact us using the details below.

 

8. Marketing Communications

If you’ve subscribed to our emails or updates, you can unsubscribe anytime via the link in our emails or by reaching out to us.

 

9. Third-Party Links

Our website may link to other websites or services. We’re not responsible for how those sites handle your info. Always read their privacy policies before sharing any personal data.

 

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be on our website, with the updated “Effective Date” at the top. We recommend checking in from time to time.

 

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Kroos Logistics

Email: bookings@kroos.com.au

Phone: 0457 638 389

Website: https://kroos.com.au/